Shipping Policy:
- Processing Time: Orders are typically processed and shipped within 1-3 business days after payment confirmation, unless otherwise stated. All our jewellery is meticulously handmade. To streamline our operations, we maintain a small, readily available inventory supplemented by an efficient pre-order system. As a result, certain jewelry pieces are crafted upon order placement, with a production lead time of up to 2 weeks. This approach ensures we minimize excess production and maintain our commitment to sustainability.
- Designated Delivery Address: The delivery address provided by you at the time of placing the order shall serve as the designated delivery address for Benaazir. Ensuring the accuracy of this delivery address is solely your responsibility.
- Consequences of Incorrect Address: Please be aware that an inaccurate delivery address may result in additional delivery charges and/or other expenses. This includes, but is not limited to, potential costs incurred in the event of product loss.
- Shipping Methods: We offer standard shipping via the postal service, BPost. Delivery times may vary depending on the destination. If you wish to have an expedited shipping, please contact us via email support@benaazir.com. Please note that expiedited shipping will come at an additional cost.
- Shipping Rates: Shipping rates are calculated based on the weight of the package and the destination. Customers can view the shipping costs during the checkout process before completing their order.
- International Shipping: We offer international shipping to select countries. Customers outside the European Union may be subject to customs duties and taxes, which are not included in the product price or shipping cost. These charges are the responsibility of the customer.
- Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, allowing you to track your package's delivery status.
Return Policy:
- Eligibility: We accept returns within 14 days of the delivery date. To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
- Personalized or custom-made jewellery orders are non-refundable and cannot be returned.
- Return Process: To initiate a return, please contact us at support@benaazir.com with your order number and reason for return. Our team will provide you with further instructions on how to proceed.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping method and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
- Refund Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a refund will be processed to the original method of payment within 14 business days.
- Exchanges: Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
Carrier Responsibilities:
- Carrier Delays: In the event of significant delays caused by the carrier, we advise customers to contact us. If necessary, any such issues should be reported via email to support@benaazir.com.
- Non-Liability for Carrier Delays: Benaazir cannot be held responsible for delivery delays resulting from errors or disruptions attributable to the carriers. This includes situations such as total or partial strikes by postal services or transport and communication methods.
- Lost Packages: If the carrier acknowledges the loss of a package, Benaazir will offer to send a replacement product at our expense. If the ordered product(s) are no longer available, Benaazir will reimburse the customer for the affected product(s).
Problem with Delivery:
- a) Visual Inspection: Upon receipt of the package, customers are required to visually inspect its condition. Any visible anomalies (such as an already open or damaged package, missing or damaged items) must be reported on the same day or by the following day after delivery via email to support@benaazir.com, specifying the order references.
- b) Verification of Contents: Customers must promptly verify that the contents of the package match the order. If discrepancies are found, customers must lodge a complaint with Benaazir on the same day or by the following day after delivery. Complaints should be submitted via email, support@benaazir.com, providing precise details of the discrepancies. Complaints received after this period will not be considered.